Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
New Member
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3 Messages
Wednesday, December 3rd, 2014 12:00 PM
Request for updating PTR record
We need to have our PTR updated ASAP. Please advise.
Question
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Updated
10 years ago
4.2K
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Responses
Accepted Solution
Comcast_Jon
Administrator
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1.5K Messages
10 years ago
Hello SRodriguez,
Welcome to the forum.
I've received your pm for PTR entry request.
Record has been updated as request, but please allow 12 hrs for entry propagation.
Thank you
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CC_John
Retired Employee
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1.9K Messages
10 years ago
Please send me a private message with the IP address, mail server name or domain name and your account number.
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Comcast_Jon
Administrator
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1.5K Messages
10 years ago
Glad to be of assist.
If you have any other question or can help the community, please post.
We look forward to your presence in the forum!
Thank you
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SRodriguez
New Member
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3 Messages
10 years ago
Updated PTR already started propagating, thanks for your help.
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rjrhine71
New Member
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1 Message
10 years ago
sorry i'm new here and i'm not sure how to post a new message. I need my PTR record updated as well for my mail server. How do I go about doing this?
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SRodriguez
New Member
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3 Messages
10 years ago
I think you have to post your request for a moderator to help you.
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CC_Jacob
Official Employee
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869 Messages
10 years ago
Hello rjhine71 Welcome to the Forum,
If you need a PTR record entered feel free to send me a private message with your account number, IP address and requested entry. If you need help sending a private message here is a previous thread that might help. http://forums.businesshelp.comcast.com/t5/Billing-Customer-Service/How-do-I-send-a-private-message/m-p/20361#M1288
Thank you
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Comcast_Jon
Administrator
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1.5K Messages
10 years ago
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