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KC

New Member

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1 Message

Wed, May 4, 2022 5:55 PM

RDNS for Static IP Block

Hello!

I need to have PTR records updated with our domain name so we can send out email more reliably from our on-prem smarthost. Could someone assist with this? I tried reaching out to phone support a couple times today, but they had zero clue what I was talking about.

Thanks!

Official Employee

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3 Messages

17 d ago

Hello @kremc-cc! Thank you for taking the time to reach out to us on our Business forums. Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "direct messaging" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

• Click "Sign In" if necessary 
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it