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JesNoFear

New Member

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1 Message

Sun, Nov 30, 2014 5:00 AM

PTR Updates

I have 2 PTR's I need changed, Who can I contact to have them updated?

- Jason

Question

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Updated 

6 years ago

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Responses

Comcast_Jon

Administrator

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1.5K Messages

6 years ago

Hello JesNoFear,

 

Welcome to them forum.

Please send me the following information via private message (pm) so may assist.

1. Your Full Name

2. Your Account Number

3. RDNS entry - (EX: aaa.bbb.ccc.ddd --> mail.mydomain.com)

 

 

Thank you

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tomiii

Visitor

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4 Messages

6 years ago

It would be awesome if Comcast let cusomers with static IPs manage their own PTRs for the addresses they own. Any plans from Comcast to make this available without having to call someone?

 

 

Tom.III

 

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Comcast_Jon

Administrator

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1.5K Messages

6 years ago

Hello tomiii,

 

We apologize but at this time customer has to call in for all  PTR/RDNS requests.

However, I will forward this interest to our product and support team for future consideration.

 

 

Thank you for your patience and understanding.

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Comcast_Jon

Administrator

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1.5K Messages

6 years ago

Jason,

 

I've received your pm for PTR entry.

As requested entry record has been updated.

Please allow 12 hrs for entry propagation.

 

 

Thank you

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