PTR request

Question

Hello!New customer here - after just jumping ship from another provider.I need a few PTR RRs set for some of my static IP addresses, and it seems like that's handled more here in the forum than through a ticketing system.  I have four (4) to add . . .  who can help me out, please? Thanks,   - Christopher

Topher · Accepted Answer

Hi all, I was able to seek resolution by calling Support; they took my request over the phone and opened a ticket, which was then acted upon within a few days.

ComcastBiz_Support · Answer

Hi Topher, sincere apologies for the delay on this side! I'm really glad that you were able to get it taken care of but if you need anything else, you can click on my handle ComcastBiz_Support and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number and we're glad to help 🙂 I hope the day goes well in the meantime and we're so excited to have you as a customer!