PTR Record

We need to have a PTR Record created for our static IPs. We called support and they were unable to assist. Any chance this can be created?

Thanks.

Responses

Comcast_Angie

Official Employee

•

27 Messages

1 year ago

@user_1aef42, Thank you for reaching out with your question. We can take a closer look to see what we can do. Please send us a DM with your name and full address by doing the following:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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