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Thursday, July 7th, 2022 11:49 AM

PTR Record

Hello - I need a PTR record corrected because our email is being rejected by Comcast email servers with error "ES000010". When I requested an update last week, support didn't really understand what I needed and when they made the update to the host name of our server, it looks like it was put in incorrectly. Thanks!

Official Employee


13 Messages

11 months ago

We apologize for the inconvenience.Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number.


• Click "Sign In" if necessary 

• Click the "Direct Messaging" icon in the top right corner

• Click the "New message" (pencil and paper) icon 

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 

• - An "Comcast Business" graphic replaces the "To:" line 

• Type your message in the text area near the bottom of the window 

• Press Enter to send it