New Contributor
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8 Messages
PTR Record
Hi we need a change to the PTR record for our IP address. We recently changed our domain name and began having issues receiving email from a number of customers. We'd like to return to the original setting until we can correct the problem with our customers.
I sent a private message to Comcast_John eariler in the week asking about this but I have not received a reply nor seen any change.
Rapid response would be appreciated.
Thank you,
Jim Mazurek
Accepted Solution
CC_Jacob
Official Employee
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869 Messages
10 years ago
Sorry for the delay,
Feel free to send me a private message with your requested entry.
Thank you
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jmazurek
New Contributor
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8 Messages
10 years ago
Jacob,
The change I requested still hasn't been made. As a result our organization has not been able to receive email from one or more of our customers for a week now. I really need our PTR record updated ASAP.
Thank you,
James Mazurek
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Comcast_Jon
Administrator
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1.5K Messages
10 years ago
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