PTR Record Addition

Howdy there Comcast Support,

I'd like to arrange for a few PTR records to be added for some static IPs in our range. Looking over previous forum posts, it looks like the standard procedure is to post and then send the specifics to a Support Representative. I've got those ready to roll once y'all are ready.

Thanks!

Responses

Comcast_JamesC

Official Employee

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40 Messages

11 months ago

Greetings, @DMMSTANG! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about updating your PTR records. You have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Comcast Business Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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