New Member

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3 Messages

Wednesday, March 25th, 2026

PTR or rDNS to Fix Sending Email

I need assistance adding a PTR or rDNS to my IP address [Edited: Personal Information]

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Official Employee

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35 Messages

2 days ago

Thank you for reaching out to us on our business forums @user_39dd56! Our team can certainly assist with this request! To get started, please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number. To send a Direct Message:

  1. Click "Sign In" if necessary
  2. Click the "Direct Messaging" icon in the top right corner
  3. Click the "New message" (pencil and paper) icon
  4. The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
    • As you are typing a drop-down list appears. Select "Comcast Business" from that list
    • An "Comcast Business" graphic replaces the "To:" line.
  5. Type your message in the text area near the bottom of the window
  6. Press Enter to send it

New Member

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3 Messages

Yes, Direct Message sent.  Please help!