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ussp's profile

New Contributor

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11 Messages

Thu, Oct 31, 2019 12:00 PM

Need Reverse DNS / PTR records

Need to have rDNS/PTR records created for 3 accounts we have with Comcast. How can this be done and how long does it take? 

Responses

Community Manager

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261 Messages

a year ago

Hi there ussp! Welcome to the forums and thank you for reaching out! Yes, we can set up PTRs and they should reflect on Comcast servers in approximately an hour and 12 to 24 hours for full worldwide propagation. Please click on our handle (ComcastBiz_Support) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), to verify each account we'll be modifying the PTRs on, as well as the IPs and the respective domains they need to point to. 

 

-Gina

New Contributor

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11 Messages

a year ago

Apparently I cant send any further private messages...

Community Manager

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261 Messages

a year ago

Oh no! I am sorry to learn that you are not able to send any further messages. May I ask why you are not able to send any further private messages? -Gabriel

New Contributor

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11 Messages

a year ago

Was finally able to send.

New Contributor

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11 Messages

a year ago

I'm still waiting for this to be completed......