Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
New Contributor
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11 Messages
Monday, November 11th, 2019 4:00 PM
Need PTR Records/rDNS for Accounts
We have three (3) accounts and need PTR records for the IP's across them.
Question
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Updated
5 years ago
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Responses
ComcastBiz_Support
Administrator
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261 Messages
5 years ago
Hey there! Thank you so much for taking the time to reach out to Comcast for help with the PTR/DNS records! You have reached the right place! As someone who also has family remembers who own businesses, I understand the importance of having these set up for you. In order to further assist, please click on our handle (ComcastBiz_Support) and send a private message with your name, the business name, a phone number listed on the account, and the complete service address (including city, state, ZIP, suite number, etc), to verify each account we'll be modifying the PTRs on, as well as the IPs and the respective domains they need to point to. -Gabriel
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ussp
New Contributor
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11 Messages
5 years ago
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ComcastBiz_Support
Administrator
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261 Messages
5 years ago
I'm working on them now. Should take me a few minutes. I'll let you know when I'm done so you can check on your end.
Ken
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