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Kastus's profile

New problem solver

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10 Messages

Wednesday, November 20th, 2019 2:00 PM

need PTR record for my static IP address

I just got my connection set up and I wonder how can I get PTR record set for my static IP?

Accepted Solution

Administrator

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261 Messages

4 years ago

Hi there! Just checking in to see if you still need help with the PTR request. If so, please click on our handle (ComcastBiz_Support) and send a private message with your name, the business name, a phone number listed on the account, and the complete service address (including city, state, ZIP, suite number, etc), to verify the account we'll be modifying the PTRs on, as well as the IPs and the respective domains they need to point to. -Gabriel

Administrator

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261 Messages

5 years ago

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. You have reached the right team to help with your PTR request. Can you please send a private message with your name, the full address, and phone/account number? -Anisa 

Problem solver

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144 Messages

4 years ago

I can help you with this. If you respond to this comment using a private message, I can continue to help you with your concern. -Rob