Need help to setup PTR record.

Anyone from Comcast can help me setup PTR record?

Something serious wrong on your DM service.

I tried DM to Comcast Business now, 2 hours and counting. 3 agents answered, but all gone after greeting and answer the a piece account information. Now I am waiting in that channel again.

Responses

Comcast_Amira

Official Employee

•

57 Messages

2 months ago

Hello @user_825hiv, thanks for taking the time to reach out on our Business Forums. We appreciate you being a customer with us, and we value your business. My team is here to support you and would be more than happy to assist you with you PTR record request.

We did respond to your Direct Message and look forward to continuing to work with you there. Please know for future reference that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up, but we look forward to further assisting you.

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