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New Contributor

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4 Messages

Sat, Apr 24, 2021 7:18 PM

Need a couple of PTR records

Business support has stated that this is beyond Comcast purview.

Posts here seem to indicate that we have to private message one the CC members here.

Please help with this.

Responses

Accepted Solution

Official Employee

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8 Messages

12 d ago

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

New Contributor

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4 Messages

12 d ago

Hi Airelle,

The only Xfinity entry is for XfinityLive started one there, when I try to enter your name, it states there is no such user.

I did start a chat with ComcastBusiness.

New Contributor

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4 Messages

12 d ago

Wow.

It took forever to find this forum. Set up of the PTR records took less than an hour.

Thank you CC Business support.