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mjchapman's profile

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1 Message

Mon, Jan 11, 2016 8:00 PM

Lost Static IP Config on Modem

Had to factory reset my comcast business modem and I lost my static IP configuration.  Please help.


Gold Problem solver


610 Messages

5 y ago

You'll have to either send an IM to a moderator on this forum (any of the "Comcast_" users), or call in to 800-391-3000, get to internet service technical support, and ask that the static IP be re-applied to your modem.


As you've discovered, doing a factory reset on a business gateway deletes all of the static IP information from it. I personally wish this information was more widely available.