New Member
•
1 Message
Legacy DNS Servers
Our Business DNS Records are on Comcast Legacy Servers (ns3.comcastbusiness.net). I need to have some CNAME records added for our domain. It is always an extreme challenge on phone support as the Operators do not understand what I am asking. They have no idea what Legacy Domain Servers are.
I sent a direct message to Comcast Business and they advised to post in Public Forum so they could open a request for me, as they have done in the past with success.
These requests are infrequent, so I see no need to change the servers as ultimately the issues get resolved.
Thank you!
Comcast_Amira
Official Employee
•
46 Messages
1 year ago
Hello @user_c541d9 ! Thanks for taking the time to reach out to our team on Business Forums. We value your time and appreciate you being a customer with us. I am sorry to hear that it has been challenging trying to get this resolved over the phone. My team is here to help.
I see you have already sent us a Direct Message, please note that sending unsolicited direct messages is a direct violation of our forum guidelines. After creating a Public post requesting assistance, a Comcast-verified employee must respond and ask for a direct message to be sent first, then you can proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you via the direct message.
(edited)
0