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Fri, Aug 20, 2021 7:38 PM

Issue port forwarding my static IP address

I am trying to set up a Static IP to my server and portfoward it. When I try to setup my Static Routing I get a message which reads,

Failed, please try again later.

Message: Gateway IP must be reachable. Netmask must match route address. I have been dealing with this issue for the last several days and I don't know who to contact to fix this issue.

Thanks for your time,

Dominick [Edited: "Personal Information"]

Official Employee


18 Messages


Hey Dominick, I would be happy to look into this for you. Can you please send a Direct Message to Comcast Business for me with the address and phone number?