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Friday, August 20th, 2021 7:38 PM

Issue port forwarding my static IP address

​I am trying to set up a Static IP to my server and portfoward it. When I try to setup my Static Routing I get a message which reads,​

​Failed, please try again later.​

​Message: Gateway IP must be reachable. Netmask must match route address. I have been dealing with this issue for the last several days and I don't know who to contact to fix this issue.​

​Thanks for your time,​

​Dominick [Edited: "Personal Information"]​

Official Employee


22 Messages

2 years ago

Hey Dominick, I would be happy to look into this for you. Can you please send a Direct Message to Comcast Business for me with the address and phone number?