Visitor
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3 Messages
IP Address does not comply with reverse hostname naming convention..email being blocked
Greetings,
Email from our domain is now being blocked due to failed reverse lookup because our hostname does not follow normal conventions.
As I understand it, I need to have the PTR record updated on comcast servers so we can get removed from the blacklists (specifically, RATS-DYNA)
How do I get this done?
Accepted Solution
Comcast_Jon
Administrator
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1.5K Messages
11 years ago
Hello gerryf
Welcome to the forum.
For PTR/RDNS request please send us the following information via private messaging:
1. Your full name
2. Account number
3. DNS entry with static ip
Thank you
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Accepted Solution
gerryf
Visitor
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3 Messages
11 years ago
I believe you can send a private message to Comcast_Jon...of course, I am not sure exactly how to do that. I went into Messages, clicked COMPOSE and then typed COMCAST_Jon in the "to" field, but no response yet.
Most forums I have experience with allow you to click on a name and send the PM, so I hope it worked (what I did)
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lturner
New Member
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1 Message
11 years ago
We are having the same problem. I was on the phone with customer support this morning. Who can I contact to get this resolved?
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Comcast_Jon
Administrator
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1.5K Messages
11 years ago
Hello gerryf,
Your request for PTR/RDNS has been setup as per request.
Thank you
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gerryf
Visitor
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3 Messages
11 years ago
Thank you Jon!
The email dns is resolving properly now and I was able to get us removed from the spam list.
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