How to change / append a Static IP Reverse PTR from One Account to Another

Have two Business Internet Accounts with Static IP's and need to move a reverse PTR from one account to other account's Static IP block.

Responses

Comcast_Adrienne

Official Employee

•

45 Messages

1 month ago

Hey there, user_848bdd! Thank you so much for taking the time to reach out to us here on the Comcast Business Forums. We would be happy to assist with submitting a ticket for our advanced team to get in touch with you to help the PTR. Can you please send us a DM to get started?

Please send us a direct message with your full name, business name, full address, and phone number.

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon in the top right corner

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business"

• - As you are typing a drop-down list appears. Select “Comcast Business" from that list

• - A “Comcast_Business" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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