New Member
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2 Messages
How long does it take to reprovision static IPs?
I made the mistake of factory resetting a new CGA4332COM modem so that I could get to the admin interface. Tech replaced my old one that was constantly rebooting itself. Apparently it was a used device. The login screen woudlnt accept any of the default passwords, or my previous. No big deal. Was told a factory reset would take care of this. And it would let me reconfigure it to how I wanted it : Wifi Disabled, etc.
Well now my static IPs are no longer seen. OhYea...and that didnt solve the default password issue either.
Figured out if I connect a laptop directly to the modem, bypassing my firewalls, I can get a 10.1.10.x ip and the modem is connected and working. Just no static IPs.
Made the call, opened a ticket, and after 30 minutes finally was able to get the password reset. 1 problem down.
Now to get the config set up for my statics. Of course it had to be escalated. That was last night. I know when there is a tech on site, they can have it done in minutes.
How can I bump this up so that the services I am hosting on this site are seen again?
Comcast_Roberto
Official Employee
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46 Messages
5 hours ago
Hi there. Thank you so much for reaching out to us regrading your Static IP . Tickets can take from 24-72 hours to get worked on. We can take a look at this for you and see what we can do for you on our end. @Taps7734 Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "direct messaging" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.• Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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