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jonathan_j's profile

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Wednesday, July 23rd, 2014 11:00 PM

How do I keep my static IPs?

Hi,

I lost my Static IP block today, after having them for about a month.  The tech told me that there was a conflict so they reassigned me new ones, but did not tell me.  And I noticed several posts on this topic, but no one says how I can keep from having them taken randomly.  The tech said he had the person on the phone check to make sure the new IPs were free, but a similar thing happened when I first got the Modem and those were suppose to be free.  I know they will refund the static IP fee that I paid, but I would prefer not to loose them, because it takes me all day to get my domains reset to the new IPs and I had to wait 3 hours for the tech to stop by and check the modem.  Anyway, is there a way to keep this from happening again?

Administrator

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1.5K Messages

10 years ago

Hello jonathan_j,

 

Welcome to the forum.

We do apologize for this unfortunate issue.

Normally, the static IP range is review for any discrepancy before assignment to an account.

This way no other account can claim it for their use.

 

Once again we apologize and if you have any other concern or question please post.

We look forward to your presence on our community.

 

 

Thank you