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cmcdonaldgraa's profile

New Contributor

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9 Messages

Tue, Jan 14, 2020 8:00 PM

HELP! Lost static IPs after factory reset of gateway! Need help!

We have lost our static IPs after factory reset of the gateway! Please help 

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Accepted Solution

Official Employee

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508 Messages

1 y ago

Oh no! A factory reset sets the modem back to its factory settings and will remove the static Ip access. I know how important the Ip's are to your business functions and I would love to help you get those loaded to the modem again. Can you please send over a private message with your first and last name, full service address and account number or phone number? 

New Contributor

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9 Messages

1 y ago

Oh thank you! I've sent you a PM 🙂

New Contributor

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9 Messages

1 y ago

Well that was crazy.

 

I now have a sticker on my reset button that reads 

 

"DO NOT PRESS"