Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
New Contributor
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9 Messages
Tuesday, January 14th, 2020 8:00 PM
HELP! Lost static IPs after factory reset of gateway! Need help!
We have lost our static IPs after factory reset of the gateway! Please help
Question
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Updated
5 years ago
2.9K
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Responses
Accepted Solution
CC_Michelle
Official Employee
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526 Messages
5 years ago
Oh no! A factory reset sets the modem back to its factory settings and will remove the static Ip access. I know how important the Ip's are to your business functions and I would love to help you get those loaded to the modem again. Can you please send over a private message with your first and last name, full service address and account number or phone number?
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cmcdonaldgraa
New Contributor
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9 Messages
5 years ago
Oh thank you! I've sent you a PM 🙂
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cmcdonaldgraa
New Contributor
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9 Messages
5 years ago
Well that was crazy.
I now have a sticker on my reset button that reads
"DO NOT PRESS"
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