New problem solver
Have been waiting since last week for my static IPv6 rDNS PTR
This has been going on since last Wednesday; it is now Tuesday. I've spoken (or PMed) multiple people at Comcast about getting my IPv6 reverse DNS PTR record. Everyone I've spoken to (or sent a PM to) is very courteous and looks up the status of things and says that the request has been posted to the engineering team that handles such things. I even received a callback from someone on Friday of last week about this, and gave them all the details, and they said it would get set up 'right away'. But it is now Tuesday, and still no IPv6 static rDNS pointer record. Apparently there is no ability whatsoever to talk to this engineering team - all that can happen is that a note is sent to them saying this is "important" but as far as I can see, we've now had 2 1/2 working days (Wednesday since mid-day, Friday, Monday) and still nothing has been set up. I even provided what the PTR record should look like via e-mail and PM. Is there any way to see this through to completion? Thanks!