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amrichardson-wp's profile

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Friday, May 10th, 2019 8:00 AM

Emails getting blocked by SpamRats

I am having a problem with emails getting blocked from our IP .


The only spam-blocker that is blocking us is SpamRats. Their error message is:


Does IP Address comply with reverse hostname naming convention... Failed!


I have seen a previous port where this was resolved with the following statement:


Your request for PTR/RDNS has been setup as per request.


So I assume some change needs to be made to our PTR/RDNS

setting to resolve this issue. Can someone please look at our account to fix this? Thank you,


Anne Marie



226 Messages

5 years ago

Thank you so much for reaching out to us for help on our Comcast Business Support Forums, Anne. I've received your private message and I look forward to meeting with you in that private message to help answer your questions.