Email Boucing back 50%+ times

Dear Comcast!

Please help me. We have an existing ticket, but we are getting bounce back error 550 5.1.1 recipient not found on emails.

It has been over 24+hr with no contact from Tier 2.

This is killing us, can we please get some help to add our domain to the MX records and SMTP records so that we can send?

We are now 50%+ declined on sends because SMTP denies our email (probably same error). But if we keep pushing retry - it works sometimes. It seems that maybe a few servers have added our domain/email address, while most will decline as if it does not exist.

Please help!! Thanks

Responses

critten

Visitor

•

2 Messages

10 years ago

Here are two bounce backs from mx02 and mx01. 

Technical details of permanent failure: 
Google tried to deliver your message, but it was rejected by the server for the recipient domain daoinsurance.com by mx02.biz.comcast.net. [76.96.53.13].

The error that the other server returned was:
550 5.1.1  invalid recipient

----- Original message -----

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
        d=gmail.com; s=20120113;
        h=message-id:date:from:user-agent:mime-version:to:subject
         :content-type:content-transfer-encoding;
        bh=BCKjyldSG7L2HymJ14P19LVY8j1PzuYjheho4DPDk8M=;
        b=LDEokHUos/PibGZUWa5PbC/UgRLnm+NzC9kY1F8xZqYwwzFZhe2O9q3XIO90LXUCqT
         Og6J7s1YUr3ZgVXwa+XDSZbygbdov1Dd/3sPnYeMz9AHucXnBQkpb72+tQnNWSXgVzAz
         kXWcjeaKG5EhHqv8QvsQcci/77c8qF69WJ36Qi4Ejlr45NMJySpZFVm+rvXMKm0krU1Z
         N60VW6pZbgZlC23+NCnD4l7upntdCwlUmoCIasfu1SbSqDMKIocEQeqw9LsElqoZI1bi
         JO5u5HLcMCPoRCWIUWOstVlYHi4wBiAK3DY+JV+Ynkoizr3cM85w/RmEGhc61TmD9apD
         TuUQ==
X-Received: by 10.182.149.162 with SMTP id ub2mr237381obb.86.1414508234012;
        Tue, 28 Oct 2014 07:57:14 -0700 (PDT)
Return-Path: 
Received: from [192.168.1.140] ([73.32.65.60])
        by mx.google.com with ESMTPSA id m131sm683923oia.1.2014.10.28.07.57.12
        for 
        (version=TLSv1 cipher=ECDHE-RSA-RC4-SHA bits=128/128);
        Tue, 28 Oct 2014 07:57:12 -0700 (PDT)
Message-ID: <544FAEC6.2090309@gmail.com>
Date: Tue, 28 Oct 2014 09:57:10 -0500
From: "Harry Dao Insurance Agency, Inc." 
User-Agent: Postbox 3.0.11 (Windows/20140602)
MIME-Version: 1.0
To: "Harry Dao Insurance Agency, Inc."

Delivery to the following recipient failed permanently:

     staff@daoinsurance.com

Technical details of permanent failure: 
Google tried to deliver your message, but it was rejected by the server for the recipient domain daoinsurance.com by mx01.biz.comcast.net. [76.96.107.75].

The error that the other server returned was:
550 5.1.1  invalid recipient


----- Original message -----

X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
        d=1e100.net; s=20130820;
        h=x-original-authentication-results:delivered-to:from:reply-to:to
         :message-id:subject:mime-version:content-type
         :content-transfer-encoding:date;
        bh=/xSRKw00j9PZ5OXcpipAADIhffRg2c5nA5Oro0XaVEk=;
        b=TZZ2YBYYbr2vxT8tz99ePtwg/E9GnMGTFd8thHNcT6o+I6j4KxaUcLLv9mgcUrHQ0l
         4BBYAblBxywj9pQ51kAlggyhMMHpdJhEq+6RzV680oFNhkbkYUJuPLnQsMsOp7j/SEdq
         ZrJdgMBf9GjoFqLwM+ShgH7DaSb/GhTw+lzXa+5lwiJf286XB7QitEXUPyl/Vk8yGFnd
         mwepM+ubVgTgkuBptufUUyil5o5ntl1LkltJyujbtzjAutDDQDzyoA1nMT9wEBgiunbK
         qbDQfaBps6HYJ5YT1KtJ3o5KRYjEmiz1XF/L2FsWdXi24080veixReKhCCkZQ/EXIXDU
         yUkQ==
X-Original-Authentication-Results: mx.google.com;       spf=neutral (google.com: webmaster@healthplan.com does not designate permitted sender hosts) smtp.mail=webmaster@healthplan.com
X-Received: by 10.112.137.202 with SMTP id qk10mr4002229lbb.0.1414501732729;
        Tue, 28 Oct 2014 06:08:52 -0700 (PDT)
X-Forwarded-To: staff@daoinsurance.com
X-Forwarded-For: harrydaoinsurance@gmail.com staff@daoinsurance.com
Delivered-To: harrydaoinsurance@gmail.com
Received: by 10.112.160.194 with SMTP id xm2csp530704lbb;
        Tue, 28 Oct 2014 06:08:49 -0700 (PDT)
X-Received: by 10.224.16.135 with SMTP id o7mr4748445qaa.37.1414501721550;
        Tue, 28 Oct 2014 06:08:41 -0700 (PDT)
Return-Path: 
Received: from mail1.bemta8.messagelabs.com (mail1.bemta8.messagelabs.com. [216.82.243.201])
        by mx.google.com with ESMTPS id t105si2151702qgt.96.2014.10.28.06.08.40
        for 
        (version=TLSv1.2 cipher=RC4-SHA bits=128/128);
        Tue, 28 Oct 2014 06:08:41 -0700 (PDT)
Received-SPF: none (google.com: webmaster@healthplan.com does not designate permitted sender hosts) client-ip=216.82.243.201;
Authentication-Results: mx.google.com;
       spf=neutral (google.com: webmaster@healthplan.com does not designate permitted sender hosts) smtp.mail=webmaster@healthplan.com
Return-Path: 
Received: from [216.82.242.131] by server-9.bemta-8.messagelabs.com id E3/34-02988-F459F445; Tue, 28 Oct 2014 13:08:31 +0000
X-Env-Sender: webmaster@healthplan.com
X-Msg-Ref: server-16.tower-76.messagelabs.com!1414501707!41046170!1
X-Originating-IP: [159.113.201.240]
X-StarScan-Received: 
X-StarScan-Version: 6.12.3; banners=healthplan.com,-,-
X-VirusChecked: Checked
Received: (qmail 22981 invoked from network); 28 Oct 2014 13:08:28 -0000
Received: from unknown (HELO smtprelay.healthplan.com) (159.113.201.240)
  by server-16.tower-76.messagelabs.com with AES128-SHA encrypted SMTP; 28 Oct 2014 13:08:28 -0000
Received: from lwasp101.zlinux.plocal ([10.25.145.103]) by smtprelay.healthplan.com with Microsoft SMTPSVC(8.0.9200.16384);
	 Tue, 28 Oct 2014 09:08:27 -0400

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Comcast_Jon

Administrator

•

1.5K Messages

10 years ago

Hello critten,

Welcome to the forum.

Good working with through the messaging.

As I have recommend please setup your email account via autodiscover on outlook.

Please do not delete any of your old profile and if need any further assistance, please post.

Thank you

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