New Member
•
7 Messages
Domain Name (website) being blocked by Comcast
I had a case open, my clients website was a little out of date, and Comcast SecurityEdge was blocking it. We updated everything, and even moved to a different hosting company, but no one from Comcast will call back to have the DNS team rescan the website and unblock it. Just spend an hour on the phone with low level support, since James [Edited: Personal Information], my level 1 engineer contact is ghosting me. Low level support can't do anything and is wasting my time, and can't seem to put me through to the DNS team, a supervisor or the security team. HELP!!!!
Comcast_Eva
Official Employee
•
21 Messages
11 months ago
We apologize for the experience @workpc Please send us a direct message including your full name and ticket number.
I would also like to share one of our suport aritcles here: https://business.comcast.com/support/article/internet/securityedge-manage-settings#block-and-allow-lists
4
0