Domain Name Registration

The domain name i registered is still processing and it's been over almost 24 hours. Why is it taking this long? Could there be something wrong?

Responses

Accepted Solution

CC_John

Retired Employee

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1.9K Messages

10 years ago

Hi dmcwilliams.We will need additional information in order ot assist with this issue.

Are you registering a new domain or are you moving ax existing domain (BYOD) to the Comcast platform?

If existing domain, are you moving both webhosting and email service?

If existing domain does the CNAME verification entry display correctly your current registrar's server?

Please let me know. Also here is a link to additional information on Domain Registration using the Comcast Business Portal .

Thank You

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Accepted Solution

dmcwilliams

New problem solver

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7 Messages

10 years ago

The domain was registered through comcast. I've checked the comcast business portal all it says is the domain is processing. When I go to highpointportal.comcastbiz.net it says "under construction" Not sure why the domain won't register.

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dmcwilliams

New problem solver

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7 Messages

10 years ago

Do I need to call support to get this resolved? it's going on 3 days now with now response.

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CC_John

Retired Employee

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1.9K Messages

10 years ago

Hi dmcwilliams. the Regional Support Center has been engaged to assist you with completion of the Domain Name registration process.

Thank You

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dmcwilliams

New problem solver

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7 Messages

10 years ago

5 days without a resolution. What needs to be done?

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dmcwilliams

New problem solver

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7 Messages

10 years ago

I registered a new domain, highpointportal.com, thrugh Comcast!

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dmcwilliams

New problem solver

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7 Messages

10 years ago

IS THIS PROBLEM EVER GOING TO GET RESOLVED? BELOW IS THE INFO STRIGHT FROM YOUR SITE. THE ONLY PROBLEM IS THE SITE ISN'T REGISTERED. WOULD WOULD REALLY LIKE TO GET STARTED BUILDING A SITE USING THE DOMAIN I REGISTERED THROUGH COMCAST. WHAT SEEMS TO BE THE PROBLEM?

Your domain name DNS info

Your registered domainDNS name

highpointportal.com

autodiscover-rd.w14d.comcast.net autodiscover.highpointportal.com
imap.w14d.comcast.net imap.highpointportal.com
pop.w14d.comcast.net pop.highpointportal.com
smtp.w14d.comcast.net smtp.highpointportal.com
mx02.biz.comcast.net highpointportal.com priority 50
mx03.biz.comcast.net highpointportal.com priority 50.
mx01.biz.comcast.net highpointportal.com Priority 10

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dmcwilliams

New problem solver

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7 Messages

10 years ago

Is my domain name registration ever going to be resolved?

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