You cannot depend on Comcast business to tell the truth or take responsibility for their mistakes

I am moving my business on Thursday, July 29. I went ahead and called Comcast business on July 12 to set up for installation at the new address for this Tuesday, July 27 between 11am and 2pm. I have an email from Comcast with that date and that time. I make arrangements to complete wiring on a new construction by that day, to take time off work, and to travel 90 minutes to the location to be there for the installation.

Out of curiosity, I got online to view the installation timing and see it is not Monday, August 2. No notice, no email, no call. It simply was changed.

In a panic, I contact Comcast. I am told they have no idea why the date was changed. They try to "escalate" a ticket to get me a call back in 2-4 hours. Call never comes. I contact them again. They again "escalate" a ticket and promise a call back in 24 hours. I say that is going to be too late (as I have planned to be there tomorrow). They say that is all they can do.

No explanations. No making things right. No honor. 

Comcast business is a joke. I will cancel as soon as I can. No one should depend on them. They are useless.