Worst customer service experience of my life, issues still unresolved

On 4/15/14 I initiated a service move to a new address.  On the day of the projected scheduled move (4/21), I called support, as I had not heard from anyone.  I was routed back to sales, where I was told there was no record of my move, and there was no record I had spoken with sales at all, even though i had electronically signed the consent form on 4/15.  The sales rep corrected this, and placed another order for a move.  When I received a call back from scheduling, the move date was set for 5 weeks out, meaning I would be without service at the new location for 4 weeks.  When I asked why it would take so long, I was told it was because I wanted to add phone service.  So, in order to get my internet service faster, I called back to sales, cancelled that order and placed another order for just internet, and just a move.  At this point, I had been at the new location for 1 week, without internet, except for using my cell phone's data plan via tethering.

On the day of the "exploratory" visit (5/2), the tech discovered the new location already had service, and so was able to get my connection up and running nearly a week ahead of schedule.  Later that day, my connection went completely down, and when I called support, I was told there was no record of service at that location, and that support still showed me at the old location.  After being routed to 2 different departments, disconnected once, and talking to at least 3 different people, I was told my move ticket hadn't been closed out properly, and that it would be several hours before my service was back on.  I was supposed to receive a callback when the issue had been resolved, but I never heard from anyone.  However, a few hours later, my service was restored.

Fast forward to 5/20: I logged in to the Comcast Business portal to register my new account, and make sure my billing was setup properly for the new account, and I noticed that my old account was still active.  Since it was late, I called support the next day, and while holding with support, I checked my bank account, and I had been charged for service at the old address.  When I got a customer rep on the line, I was told I had to speak to sales.  After several minutes on hold, I spoke with a sales rep who informed me that my old account had never been tied to the move when the sales order was put in, so it was not set to disconnect.  I requested that it be disconnected, and that my funds be returned to my account, and was told that would not be a problem.  Further, after I explained the trouble I had experienced with this move, I was told my move fee of $160 would be refunded as well.

One week later on 5/28, I had not seen a refund to my account, so i logged in again to the Comcast Business portal, and noticed my old account was still active.  I called support again, was again routed to sales, where I was told that my old account had not been cancelled, and that instead, my new account was showing a voluntary disconnect request.  I was also told that in order to receive a refund of my transfer fees, I would need management approval, and that was not going to happen.  When I asked about being refunded for the service I had been billed for, I was told very flatly, that I was being unreasonable, as it usually takes 60 days to cancel an account.  The sales rep then forwarded me to another department, where I was told I would need a callback from someone to resolve my issues.  I left my contact number with the individual, and waited for a callback.

To date, I have not received a call from support, and I am set to be billed again on the old account.  The only reason I am still with Comcast Business at this point is that no one else offers the same speeds in my area.  This has been to most ill-handled situation from top to bottom I have ever experienced.  It is hard to believe that incompetence can spread so far across an entire organization that I cannot find one competent person who could resolve my issues.  Support and Sales dropped the ball at every turn, and at this point, the only individual who acted competently was the install technician.  I am leaving this post here in the hope that someone from support reads these forums and can help resolve my issues, otherwise, I will be forced to cancel my service and take my business elsewhere.