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user_46492c
1st Topic

New Member

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2 Messages

Tuesday, March 3rd, 2026

Why does this company [Edited] SO BAD???

We own a small business that is impacted EVERY week, sometimes multiple times, because they decide to 'upgrade the area' every single week DURING BUSINESS HOURS.  [Edited: "Inflammatory/Solicitation"] I've asked for payment refunds due to this and was told no.  [Edited: "Inflammatory"]

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Updated 

4 days ago

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Comcast_BrianA

Official Employee

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37 Messages

4 days ago

 

user_46492c Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number.
 
• Click "Sign In" if necessary 
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it

 

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user_46492c

New Member

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2 Messages

@Comcast_BrianA​ I've done the chat option and provided this info more times than I can count in the last month.  I get the same story - that you are working to 'improve' the service but why is this done during business hours?  It impacts my business as well as others in town.  I don't want to do another chat that gets me nowhere.  I want working service.

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4 days ago

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Comcast_JustinC

Official Employee

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42 Messages

@user_46492c work during the day typically means that physical work is being done and the maintenance/construction teams need daylight to perform the necessary work. If you do decide you want to send the direct message, our team is here to assist 7 days a week between 6am - 1am ET. 

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4 days ago

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