What's the best way to follow up on a ticket

We appreciate your patience while your ticket is being worked @user_89489c. I do see it has been assigned to the proper queue and is being worked. I can definitely understand how frustrating it must be waiting and am sad to hear that your business is being affected. We will continue to monitor your ticket closely and provide updates via our direct message conversation. We'll be sure to check back in soon and stick with you until its resolved.