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Waiting on call since Monday to schedule an On-Site Technician to assist ActiveCore SDWAN team in re-configuring failed SD-WAN device
Can someone please assist in getting a tech scheduled? Ticket #: SI058583100
4 months ago
Hi @user_9edf95 Thanks for reaching out to our Comcast business forums for help with setting up the appointment. I'm sorry that you have not received a call back to set up the appointment. We would love to help out. Please send us a direct message with your name, business name and service address.
"To send a "Direct Messaging" message to "Comcast Business":
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon
• or https://forums.businesshelp.comcast.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it"
4 months ago
Thank you, I have sent the message.