New Member
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1 Message
Unfulfilled VISA prepaid cards promotional
In May of 2026, we were promised $2,000 in prepaid VISA cards for transferring our 2 office landlines and 6 ATT cell phones to Comcast/Xfinity business cell service. Every step of the way since then we were told to be patient and assured that we had qualified in our circumstances and timing. Until they said in October that we hadn't qualified according to the terms of the promo. Now I've waited an additional month while Comcast Business Mobile Supervisor Roman Cordova accepted the email copies quoting the promises made and said that he'd escalate it to pursue our cards or credits. What else can be done to fulfill the promises made? Calculations of costs for service and subsequent equipment upgrades relied on those $2,000 of promises.
Comcast_Adrienne
Official Employee
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64 Messages
20 hours ago
Good Morning, @user_4741e5! Thank you so much for taking the time to reach out to us here on the Comcast Business Forums. I am very sorry to hear about the experience with getting the details of the services when the switch as promised with the visa gift cards. I can certainly take a look into the account further and provide the next steps for you. Can you please send us a DM to get started?
Please send us a direct message with your full name, business name, full address, and phone number.
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