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user_bc9e5b
1st Topic

New Member

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2 Messages

Tuesday, September 5th, 2023

Unable to login to payment center

Hi, I am unable to login to the Comcast business payment center with the right credentials and the error is “Your authentication has failed”.

When I tried to reset password, I’m getting the same error.

I can’t view invoices without logging in and is not able to make any payments due to this issue.

Please provide assistance thanks.

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2 years ago

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Comcast_ThomasD

Official Employee

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49 Messages

2 years ago

Hi there, @user_bc9e5b! Thank you for visiting and joining us here in the Comcast Business Support Community. It's important to us that you're able to log into your account online to manage your account and make payments. If you have not already, can you try clearing cache and cookies on your device, trying to log in from another device, or using another web browser and let us know if it helps? Thank you! 

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user_bc9e5b

New Member

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2 Messages

Hi Thomas, thank you for the quick response.

I received an email regarding an outstanding balance on my business Comcast account and to pay via

http://www.comcastpaymentcenter.com/

which I am unable to login to.

The instructions you linked to refers instead to https://business.comcast.com/account/bill, which I am able to login to, but there is no outstanding balance reflected in this account.

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2 years ago

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Comcast_ThomasD

Official Employee

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49 Messages

Thank you for your detailed response, @user_bc9e5b. We're always happy to help and only a message away. That discrepancy is odd, is it the same account number from the email that you see when you log in online? Are you able to log into your Comcast Business account using this link to view your balance, and make a payment if needed? 

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2 years ago

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