New Member
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2 Messages
unable to access payment center
Hi, I am unable to login to the Comcast business payment center with the right credentials and the error is “Your authentication has failed”.
When I tried to reset password, I’m getting the same error.
I can’t view invoices without logging in and is not able to make any payments due to this issue.
and it show me up "This account exceeds the limit of active account-customer associations." pop-up.
Please provide assistance thanks.
Comcast_JustinC
Official Employee
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26 Messages
1 year ago
Hello, @user_ab633b. Thank you for reaching out over Comcast Business Forums, you have contacted the right place for assistance with the login concern. I definitely understand the importance of being able to access the information to view your invoices and make payments.
- Have you attempted to clear cache, cookies, history on the device you're using?
- Have you attempted to try a different browser, or incognito window?
- Do you receive the same error message when attempting to log into the Comcast Business App?
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Comcast_JustinC
Official Employee
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26 Messages
1 year ago
@user_ab633b Due to account security our options may be limited when it comes to password resets, but I can definitely investigate to see if it is an option. I would need to locate and authenticate the business account with you, so could you please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Comcast Business" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the business name, and the service address
(edited)
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user_055ac1
New Contributor
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1 Message
5 months ago
Invitation Code??? Where? Not in email like the OTP code. Where is it going?
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