New Contributor
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4 Messages
Trying to reach retention department
I've been dealing with outages for the past few months and I was told by a support rep that since I am no longer under contract, I'd need to speak with someone in retention. I was given an email address but it bounced. I don't want to go through the details again in this post.
I'd like to get this resolved ASAP.
Regards
CC_Jacob
Official Employee
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869 Messages
8 years ago
Hello dgcurtis,
If you're looking to get a hold of the retention department they can be contacted at 800-391-30000.
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Freeman
New Contributor
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1 Message
4 years ago
The phone # 800-391-3000 only goes to the Comcast Business department. You then have to wait for a rep to be transferred to the retentionunit. I have been waiting for over 20 minutes and then the rep sent me to Direct TV?!?!
I have to call back and wait another 20 minutes!!!!! Ughhh
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CC_Anisa
Problem solver
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348 Messages
4 years ago
Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. I am sorry to see that you are having a hard time reaching our retention department and you have reached the right team to help. Can you please send us a private message with your name, the full address, and the phone or account number? Can you also give us some more information as to what's going on?
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