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dgcurtis's profile

New Contributor


4 Messages

Saturday, January 14th, 2017 7:00 PM

Trying to reach retention department

I've been dealing with outages for the past few months and I was told by a support rep that since I am no longer under contract, I'd need to speak with someone in retention.  I was given an email address but it bounced.  I don't want to go through the details again in this post.


I'd like to get this resolved ASAP.



Official Employee


869 Messages

6 years ago

Hello dgcurtis,

If you're looking to get a hold of the retention department they can be contacted at 800-391-30000. 

New Member


1 Message

3 years ago

The phone # 800-391-3000 only goes to the Comcast Business department.  You then have to wait for a rep to be transferred to the retentionunit.  I have been waiting for over 20 minutes and then the rep sent me to Direct TV?!?!


I have to call back and wait another 20 minutes!!!!!   Ughhh

Problem solver


348 Messages

3 years ago

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. I am sorry to see that you are having a hard time reaching our retention department and you have reached the right team to help. Can you please send us a private message with your name, the full address, and the phone or account number? Can you also give us some more information as to what's going on?