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Bill_in_Colo's profile

New Contributor

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2 Messages

Monday, June 9th, 2014 8:00 PM

Trouble transferring service to another location

I filed a business class location move request from Colorado Springs to Parker last Thursday. I was told I would be called in 2 days and was not. I called, was misdirected and disconneted twice then told my request was done wrong by the sales rep and would have to be done again and be another 48-72 hours. I move in 4 days. I asked if my turn-on at my new location would happen on time on 6-17 and was told probably not. I MUST be able to work on 6/17/2014. I was directed back to the sales department but mis-transferred and locked in a wrong mail box till disconnected. I called 3 times after that because each time I was sent to tech support,  residential or somewhere else. I asked to speak to a manager and was told I could not because Comcast manager don't talk to customers. I was directed and sent to Loyalty and Retention and was told they could't help me that I had been misdirected. I have been working on this for 3 days and about 6-7 calls and do not have any answers that I will have my new location turned on by 6/17/2014. I will be out of work and loosing money. Now, I have both my wife's residential acct and my own business account in the same residence. She made 1 call and all is arranged and she pays $69.00. I pay $250 for the fastest business class for the service and I get told the paperwork has to be redone, get dropped into wrong call transfers, and told I will miss work and service. And no manager will talk to me. That's supposed to be "business class". That's "poor" service. I want resolution and communication and most of all I want connected at my new location by Tues 6/17! My transfer ID is 7671306.

New Contributor

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2 Messages

10 years ago

I was called by the sales rep and told manager Rose Saldarriaga-Gaoa would expedite and call me. No call yet. Tried her number of 720-355-3436 and it says no voice mail has been set up. I couldn't leave a message on it. I have no concrete info that this is being expedited or will happen by 6/17.

Retired Employee

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1.9K Messages

10 years ago

Hi Bill.   I apologize for these issues your've encountered with moving your service to a new business location.  I have engaged the Sales Supervisor to assist  with this issue.  Please let us know if additional assistance is required or if no contact is made.

 

Thank You

Retired Employee

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1.9K Messages

10 years ago

Hi Bill.  Our service center has scheduled the install at your new location on 6/17/14  ID#477418.

 

Thank You