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New Member

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5 Messages

Friday, October 7th, 2022 2:32 AM

Transfer from Comcast Business to Xfinity residential

We need help from someone knowledgeable that is able to help transition from Comcast business to Xfinity residential. We have been told repeatedly that it is no problem; however, every time we contact Comcast business they refer us to Xfinity residential for the transfer. Xfinity residential then says their hands are tied until the business account is closed and the home is transferred to residential. I have read email threads that state that can take an additional 1 to 3 months. We’ve already been trying to get this accomplished for over a month. A supervisor on the residential side submitted a request for transfer about 2-weeks ago, but it still hasn’t processed. We’ve completed the discontinuation of services form, and have spoken to numerous representatives on both the business and residential sides. Although everyone concurs that it is possible, no one is able to help. I am not sure why this is so difficult, so need to speak with someone who is able to assist to ensure that we do not have a lapse in service.

Official Employee

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16 Messages

4 months ago

Hi @user_9cc0e3

 

I appreciate you taking the time to reach out and let us know about the ongoing process you have going on with getting your services transferred over to our residential service. We're happy to review any available options to get this fully resolved.

Please send our team a direct message with your full name and full address so that we can assist you further. 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

New Member

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5 Messages

@Comcast_Lysa​ I will give that a try. I appreciate the response.

Official Employee

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62 Messages

We look forward to hearing from you in a DM to better assist you. 

New Member

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5 Messages

@Comcast_Lysa​ I need a little more information on how to start the private peer to peer chat. Is it through the Comcast business site or via the forum. I didn’t see the options you described.

Official Employee

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62 Messages

My apologies, if you are sending us a DM from our Xfinity Forums it would be Xfinity Support you would send a message to. However I see that you are contacting us from our Comcast Business Forums so you would want to follow the same directions, but send the DM to Comcast Business. I hope this helps.

New Member

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5 Messages

@Comcast_Billie​ Thanks. I just sent through Comcast business.