Tier 2 is like the Wizard of OZ

I have been calling cust support Sunce Sunday when I recived a ticket # ands was told a tier 2 rep would call me in 8 hours. Wedndsday and no call.....There is no way to contact them and they will not call me. I need help and Im not getting it!

Responses

bpmco

New Contributor

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3 Messages

11 years ago

Thanks Comcast for your swift support......NOT

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Comcast_Jon

Administrator

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1.5K Messages

11 years ago

Hello bpmco,

Welcome to the forum.

Please accept apology for all the trouble you had with our services.

We have engaged the Regional Support to assist you.

Thank You

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bpmco

New Contributor

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3 Messages

11 years ago

Well I was called on Monday and was told my issue would be resoled, it is Wednesday I checked my account and the issue is not resolved. The best part of the story is that the number the guy gave me , that I called him on Monday on, is disconnected. I had to call Tier 1 AGAIN and start over. THis is the most nonprofessional assistance I have ever received, Tier 2 doesn't bother to follow through with anything. I have had it!

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Xerath

Visitor

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4 Messages

11 years ago

Sounds about right. I have been waiting for two weeks for someone at Comcast to do their job.

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