New Member
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1 Message
The bill getting almost double the price
We have been their customer for years and we recently saw our bill went up from $257 to $580 after the contract. We think it is very unfair how the price went up almost the double the price just because the contract was done. I called the loyalty department and they put me hold for almost 30 minutes to check on my account and to look for solutions. They did not even offer any credits or refund on the price difference but to give me bunch of new contract options which are still higher than what we were paying for. The new options were $424.84, $412.84 and $382.84 which are so much higher than $257. They did not even consider the options I asked for and I feel really disrespected of the treatment and solutions. Anyone had similar experience? I am thinking of looking for new company to work with, this is ridiculous.
Comcast_Carolyn
Official Employee
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3 Messages
2 days ago
@user_77a630 Thanks for being a loyal customer. We are excited that you have chosen Xfinity to be your service provider and hope that you continue to do business with us in the future. I would be more than happy to assist you today. Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number. To send a Direct Message:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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