Taken advantage of!!!

I have never left a comment about bad service before, but this is not okay. I was lied to every step of the process in switching my services and now my organization is out close to $500 because we never received the Voluntary Disconnect Request. The agent informed me that "they emailed us the Voluntary Disconnect Request" but could not tell me which email they sent it to and now our 30-day cancellation period starts over and we owe even more money! Upon switching, the representative told me we would get our money back for the services we were canceling, starting on the date we activated our new service.  

We started by moving our phone service to a mobile line and returning our modem to Comcast, using UPS (at their request). In my final call with Comcast, they told me they had no record of this even though I have email proof from Comcast saying our return is in process. Per my initial phone call with Comcast, the return of my modem should have triggered the cancellation of our internet service. Instead, Comcast claims to have sent me the Voluntary Disconnect Request (which we never received). I spoke to Comcast 2 more times since my initial switch request and no one mentioned anything about the Voluntary Disconnect Request form. The second time I called after still being charged for the internet service, the representative said that without the Voluntary Disconnect Request (that we never received), they could not cancel our service AND since it was 30-days after the initial form was sent, we were tied into a new 30-day cancellation window. I was lied to multiple times and given incorrect information costing my organization $500 for services we could not use. If you are canceling your services, ensure you receive this form! And if you have a option other than Comcast, I would suggest looking into that, instead. We never received our money back on the services that were supposed to be canceled. Incredibly disappointed in Comcast, especially since we have been customers for so many years.