Switching from Business to Residential

I've been trying to switch for a while now. The location used to be a business but this is my residence and I've lived here for over a year now. I don't really need any of the business services, I ordered the static IP before but never really had any use for that, and I feel I'm paying a hefty premium for having a business account. I know my contract ended awhile ago. I'm actually ready to switch to a different provider as my last resort.

Can anyone help?

Responses

Comcast_Ken

Official Employee

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128 Messages

5 years ago

Hey there, christianm! Thanks for posting about your account conversion. The first thing we'll need to do is reach out to our serviceability team to make sure we can convert your location to a residential one before we can change the account. Let's do some investigating.

Please send me a private message with your full name, address, and phone number associated with your account for help. Just click my name (ComcastKenF) and then on the next page, you'll see an option to send a private message on the right.

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MattVT

Occasional Visitor

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5 Messages

5 years ago

Did you get the help you needed? I'm in a similar situation now and have been running in circles.

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christianm

New Contributor

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11 Messages

5 years ago

Yes someone did try to help me. I got screwed tho because I thought the contract was for 2 years. I didn't read the contract closely and the agent put it in for 3 years. So I have to wait until May 2020 before I can do anything. It's really upsetting but it's my fault. The agent who helped me said I had to get Residential Cable TV service for them to be able to switch me to Residential Internet, as in I have to have TV service (even when I don't have it on my commercial plan). Weird but I'll figure it out next year. Come next year and they still give me hassle about switching I'm really gonna switch providers.

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ShawnCao

Contributor

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15 Messages

5 years ago

Hello. It's almost May 2020, would you please share your experience when you switch to residential account? I am in the same situation that want to switch. But I own my modem. And I don't want any down time for my internet. And I don't want anyone coming to my home now for covid 19. Is that do able? Also, what's the price you get after you switch? and the speed?

Thanks!

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CC_Michelle

Official Employee

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526 Messages

5 years ago

Thanks for taking the time to reach out to us through our business forums. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I can most certainly assist with getting you set up with a residential account as well. Can you please reach out through private message with your first and last name, business service address and account number or phone number?

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