New Contributor
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4 Messages
Switched to Another Provider Before 30 Day Window
Hello,
I terminated my Comcast Business account before the 30 day and DocuSigned the Disconnect Request Form on July 31st. Equipment was returned to my local UPS Store on August 5th. I went with AT&T Business Gigabit Internet and Voice because the price was much cheaper than Comcast and the service with them is working well.
Since I was within the 30 day window with the disconnect (August 14th or 15th would be the end of the 30 day window), the rep that handled my disconnect said that I would only be billed for the installation charges. To date, I have not received any notification from Comcast regarding the equiment return, and the account is still being listed as active and I haven't received a final bill. I have the receipt from the UPS Store for the equipment return.
Please advise on how to handle this issue.
Accepted Solution
Comcast_Ken
Official Employee
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128 Messages
5 years ago
Appreciate it!
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Comcast_Ken
Official Employee
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128 Messages
5 years ago
MisterMac56, thanks for posting about your billing concerns. So sorry to hear we have lost you as a customer! We valued your short time with us so if you are considering coming back, let me know how I can help!
Meanwhile, let's check on your disconnection request and make sure that was processed fully. Please send me a private message with your full name, address, and the phone number associated with your account for assistance. Just click my name (ComcastKen) and then on the next page, you'll see an option to send a private message on the right.
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MisterMac56
New Contributor
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4 Messages
5 years ago
Hello Ken,
Private message has been sent.
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