Support with Reward Cards For Business Mobile

I signed up for Comcast Business Mobile primarily because the sales rep promised me via email that I would receive a $300 reward card for each line I brought over which would be a total of $1500 for 5 lines. All of my lines were still under contract with Verizon and I incurred more penalties than $1500 for breaking that contract. I have the email chain from the sales rep where he clearly states this offer. My issue is that instead, I have received 3 cards worth $100 each and I'm told a 4th card for $300 is on the way. This is significantly less than what I was promised. I have called at least 4 times including calling the Visa Rewards card department and so far no one will help me. The last time I called, they said they were opening a ticket and escalating, but I see that ticket was closed and nothing was done. I am a very upset customer as I'm out a significant amount of money and I can't get anyone at Comcast to help or even acknowledge this. How can I get resolved so that I get the offer I was promised when I signed up? I'm ready to start opening complaints with the better business bureau and my states Attorney Generals office for deceptive marketing.

Responses

Comcast_JustinC

Official Employee

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26 Messages

1 month ago

Hello, @user_5c9019 thank you for taking time out of your day to reach out to Comcast Business forums. You've reached out to the right place for assistance to the Visa prepaid card concern. I completely understand where you're coming from, I know if I was in your shoes I would be upset as well with the difference of prepaid amount total and would be reaching out as well.

I'd definitely like to investigate this further to review the ticket information that had previously submitted, and find the next steps that need to be taken to get this Visa prepaid card issue resolved. Since I will need to gather some information to locate your account, and we don't want that in our public conversation. When you have time, please send a direct message:

To send a direct message:

Click "Sign In" if necessary

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• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Comcast Business Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the business name, and the service address

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