New Member
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1 Message
Support Tickets not being addressed
Need help with having support tickets addressed regarding a payment that was made and shows past due, however was paid on time and deposited by comcast. I opened the ticket on 08.27.26 and the status hasn't changed. Called the support number and the agent hung up on me when I said we had multiple service addresses. Very frustrated with the lack of accountability and options to contact support.
Comcast_Adrienne
Official Employee
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59 Messages
21 hours ago
Hey there, @user_1aa9b1! Thank you so much for taking the time to reach out to us here on the Comcast Business Forums! I am very sorry to hear about the experience with your billing concerns. We would be more than happy to look into the details with you, and have received your DM to continue with the account specifics with you.
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