New Member
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1 Message
Still waiting on a response
I called earlier today regarding my Comcast Business Mobile service. I have a past due bill due to having to temporarily close my business due to deaths in my family. I was told the only way to make an arrangement was with a supervisor. I had an amazing rep the first time who was doing his best to get it done but I got disconnected. I have called back 6 times only to be erroneously transferred or disconnected again. The last rep said it was being escalated but gave no ETA on resolution. I currently have no service. How do I get this resolved today?
Comcast_Ron
Official Employee
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6 Messages
3 days ago
I want to start off by saying I am sorry to hear about your current issues, and I am hoping for brighter days for you. However, I will be more than happy to help with your concerns. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Comcast Business
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Support" there
- As you are typing a drop-down list appears. Select "Comcast Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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