Still showing pending order even after installation

Hello

My services were installed on 12/7/22, but the account here still shows pending. I am unable to manage my business account or setup mobile service because of this issue. How can this be resolved?

Responses

Comcast_JohnG

Official Employee

•

26 Messages

2 years ago

Thank you very much for reaching out to us here today. That is very odd and I will be happy to check on that order for you. Could you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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