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user_0fbb8f
1st Topic

New Member

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2 Messages

Wednesday, September 4th, 2024

Still being billed for cancelled service

I continue to receive bills for business services (phone and internet) that were cancelled 6 months ago when we closed our physical office and transitioned to remote operations.  I have emailed the Account Manager assigned to my accout twice, including copies of the cancellation agreements, and have not gotten a response.  I have tried calling multiple times, only to sit on hold for so long I've had to hang up to address other priorities.  I am now receiving bills threatening to turn the account over to collections.  I am happy to pay anything that is owed through the termination date, but need to get the bills adjusted to remove charges after the termination date.  How can I get this rectified?

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11 hours ago

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Comcast_Richard

Official Employee

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47 Messages

1 year ago

Hi there, @user_0fbb8f I'm very sorry for the inconvenience this is causing you. On this forum we do not have access to your business billing, you would need to contact 800-391-3000 who is able to get your account pulled up and be able to better assist you.-Richard

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user_0fbb8f

New Member

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2 Messages

So keep calling and sitting on hold for hours and eventually someone will assist me.  Got it. 

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1 year ago

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Comcast_AmandaB

Official Employee

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37 Messages

 

user_0fbb8f Our business services are supported by a specialized team make sure you are using the number above and not 1-800-Xfinity to ensure you are not getting to the incorrect department. We can help with basic issue on business account like troubleshooting but for anything that needs access to details the experts are the place to go for help. 

 

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1 year ago

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user_5041f7

New Contributor

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1 Message

10 months ago

Same thing here. The only silver lining is that I switched and once this is resolved I won't have to deal with this atrociously bad scammy service. Comcast thinks they can get a few months out of us by billing us whle removing all options to contact them online, then not answering the phones in the few hours a day they work. That's not going to fly. 

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user_748808

New Contributor

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4 Messages

11 hours ago

I'm having the same problem,  returnedthe equipment,  and cancelled account,  twice now, and they said they would back date it, and never did! Still  billing me and I don't even have the equipment! Im going to go to small claims court! They are scammers!

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Comcast_Abby

Official Employee

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7 Messages

Hello @user_748808. I am sorry to hear you are also having this same issue with your account. I would love to assist you in getting this taken care of. Please send us a direct message so we can assist you further. 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.businesshelp.comcast.com/direct-messaging

  • From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.

  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist.

• Click "Sign In" if necessary 

• Click the "Direct Messaging" icon in the top right corner

• Click the "New message" (pencil and paper) icon 

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 

• - An "Comcast Business" graphic replaces the "To:" line 

• Type your message in the text area near the bottom of the window 

• Press Enter to send it

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11 hours ago

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