New Contributor
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1 Message
Still being billed after disconnect request
Our company is experiencing the same issue. We need someone to help get our business account cancelled. We signed a disconnection request form on 01/30/2026 for all services, but we are still being billed for business internet and being threatened to have our account sent to outside collections. I have called and written emails and been given assurances that it will be handled and we will receive credit for the invoices we have received after cancellation. Nothing ever happens. I get ticket numbers but they don't show up on our account. Is there anyone that can help us get this taken care of, please?
Comcast_Kei
Official Employee
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49 Messages
4 days ago
@user_cba31f I'm sorry to hear of the billing issues you're having with your account. I have a link that goes through the steps on how to disconnect your business internet account using My Account https://business.comcast.com/support/article/ethernet/comcast-business-ethernet-disconnect-request-form/
I would like to check on those open tickets you have.
Can you please direct message me your first and last name along with your full service address, so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Comcast Business" in the "to" line and select "Comcast Business" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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